Frequently Asked Questions

• How do I place an order?
  Select your preferred size, add the item to your cart, and proceed to checkout. Once your order is confirmed, you'll receive an email with your order details.
• Are your pieces ready to wear or made to order?
  Most of our pieces are handcrafted upon order to ensure exceptional quality and attention to detail. Estimated delivery timelines are displayed on each product page.
• How do I choose a custom fit?
  We offer complimentary custom sizing on most styles. Simply select the Custom Size option on the product page before adding the item to your cart. During checkout, enter your measurements in the Order Notes section. If you need assistance with taking your measurements, our customer care team will be happy to guide you before you place your order.
• Can I make changes to my order after it has been placed?
  As production begins shortly after an order is confirmed, we are unable to modify, cancel, or exchange orders once they have been placed.
• What payment methods do you accept?
  We accept secure payment methods available during checkout.
• Do you ship internationally?
  Yes. We proudly ship worldwide.
• How long will my order take?
  Each product has its own estimated delivery timeline, displayed on the product page.
• Can I request urgent delivery?
  If you require your order by a specific date, please contact us before placing your order. We'll let you know if an expedited timeline is possible.
• Will the colour match the photos?
  We strive to represent every piece as accurately as possible. Slight variations may occur due to lighting and screen settings.
• Are the embellishments handmade?
  Yes. Many of our designs feature intricate hand embroidery and traditional craftsmanship. Minor variations are a natural characteristic of handmade work.
• How should I care for my outfit?
  Professional dry cleaning is recommended. Store your outfit in a garment bag away from direct sunlight and moisture.
• What if my outfit doesn't fit?
  We recommend selecting our complimentary custom sizing option for the best fit. Minor alterations may be required for standard sizes depending on body shape.
• Can I return or exchange my order?
  Due to the bespoke nature of our pieces, all sales are final. Returns or exchanges are only accepted if you receive a defective or incorrect item.
• What if my order is delayed?
  Occasional delays may occur during peak seasons or due to courier or customs processing. Our customer care team will keep you informed.
• How can I contact customer support?
  Our team is available via WhatsApp, email, and Instagram during business hours.